We currently accept online orders for UK, Ireland, USA and most European countries.

If we don’t currently allow delivery to your country, contact us, and we’ll see what we can do!

We offer Free Delivery on orders over £150 for both UK and USA customers.

Our orders are delivered by recorded courier for you (and your jellyfish’s) safety, and we offer Next Day Delivery if your order is placed before 9am.

While most items are kept in stock, there may be occasions where delivery time is longer than below – however we do our best to meet these delivery times! Please note that a “day” is a working day (Mon-Fri).

What if I order a new Tank and Jellyfish at the same time?

We’re not silly, we know it takes a bit of time to get your new tank up and running.

We will ship your tank first, and your live jellyfish later. We arrange a suitable delivery date with you for the jellyfish (via email), so that you’re ready for their arrival. They won’t just turn up unannounced!

The water in your tank should be running for at least 10-14 days before adding jellyfish – this allows time for the water to properly filter through and be conditioned by the bio-media within the tanks. That way you can be ready and comfortable for when your jellyfish arrive, rather than making it all a rush.

Arrive Alive – Our jellyfish are guaranteed to arrive alive. In the exceptionally rare case when a jellyfish doesn’t make the journey, we provide replacements free of charge.

 

 

 

The above charges are relevant for Mainland UK & USA orders only, for European prices, please see below.

If ordering from UK Highlands or Islands, expect to be charged extra for delivery after your order is placed. We will contact you with a delivery quote. For all usual Mainland UK postcodes, the above prices are correct.

Europe Delivery

We are able to offer our services to most European countries. Our jellyfish are delivered overnight within 24 hours, and so still have our ‘Arrive Alive’ guarantee.

We are currently able to deliver to:

  • France
  • Belgium
  • Germany
  • Spain
  • Italy
  • Netherlands
  • Denmark
  • Sweden
  • Norway

If you wish to make a purchase to a European country, please email us at info@petjellyfish.co.uk with your request – we will quote you a delivery price.

USA Delivery

We are able to deliver all of our products to US customers.

Jellyfish we can deliver to US customers: Moon Jellyfish, Amakusa Jellyfish, Atlantic Sea Nettle Jellyfish. Other species due to be available in due time.

Arrive Alive Guarantee

Replacement jellyfish are provided in the rare event of jellies not surviving the trip with the courier. In this event, we require photo or video evidence of the deceased jellyfish at time of delivery (i.e. on day of delivery, in the packaging they came in) in order to provide replacements.

Returns Information

We offer a 14 day return policy; if for whatever reason you no longer want your purchase, you may return the product for a full refund.

The product must be in original (as new) condition, with original packaging, for this offer to apply.